How It Works

1. Determine how many meals you want for the week:

  • Select the portion size for each meal which is approximately one-third of day total - 1200 or 1650 calories.
  • Check Menu Schedule & locate the current date and week. Refer to the corresponding Main Menu as well as the additional menus for this week's available selections.
  • Choose your selections

2. Guarantee your first choice of meal selections:

  • For Monday - order by 2 p.m. on Saturday.
  • For Thursday - order by 2 p.m. on Wednesday.
  • Late orders will be filled based on availability

NOTE: Gourmet Your Way, Good $ense & Diabetic packages must be ordered by the above times. NO EXCEPTIONS!

3. Place your order in one of two ways:

  • Order via the Web (See how below)
  • Call and speak to our Customer Service Team - (888) 396-3257

4. Delivery/Pick - up Locations:

  • Meals are delivered directly to your door or to a convenient pick-up location twice weekly.
  • View About Susan's, Delivery to see locations near you.

 Ordering in Classic List View

For our existing customers and those of you that prefer a quantity based ordering style, click on the “Your Choice” tab in the upper right corner of any page and you’ll be taken to a familiar friend… Susan’s Classic List view.  Sure, it’s had a little facelift and may look a little different, but rest assured, it’s that same ordering system many have come to know and love, only better.

Though the Classic List view hasn’t changed much, we’ve added some organizational features that will help you better plan your meal orders.

                                                                                                                                                                 

Create an Account: If you already have an existing account, you can go straight to ordering.
If you are creating a new account, click “New Guest” in the top right corner of any page then simply follow the steps and you will be taken through our easy account setup process.  It’ll just take a minute, we promise!

                                                                                                                                                                 

Ordering: Once signed in to Susan's Healthy Gourmet:

• Simply “Your Choice”(aka Pick n’ Choose) or Chef’s Choice (aka Quick n’ Easy) tabs in the top right corner of any page…
or
• Select your menu of choice from the “Menu” option at the top of each page.

All of Susan’s Healthy Gourmet menus will, by default, be displayed in the Classic List view.

                                                                                                                                                                

Weekly Ordering: Susan’s Healthy Gourmet has introduced a new, ultra simple, restaurant-style weekly ordering system.  Above each weekly menu list of items you’ll find the corresponding week and delivery.  Simply click the arrows to the left or right to move through the weeks and delivery times to place orders for future deliveries.

                                                                                                                                                                

Quantity: Next to each menu item, you’ll see available portion sizes.  Just click the green “+” above or red “–” below each quantity to add or remove quantities of this meal from your cart.

                                                                                                                                                                

Checkout: Checking out is as easy as can be!

  1. After reviewing the meals in your “Upcoming Deliveries”, click the “Checkout button that is found at the bottom of your cart.
  2. Select your Checkout Options
  3. Enter your delivery information and select your delivery method or store pickup location.  You can add delivery notes here as well. (i.e. gate codes, leave on porch, etc.)
  4. Enter your payment information.
  5. Confirm your order!

                                                                                                                                                                

That’s it! You’ve now successfully placed your meal order and delivery with Susan’s Healthy Gourmet!  You will receive a confirmation email shortly after you place your order.

 

Note: Be sure to reference our Quick Tips panel for easy pointers for using the site and also to get help should you have any questions or issues regarding our new ordering systems or menu.

Ordering in Calendar View

Your Choice Calendar view is Susan’s newest and easiest way to organize and order meals for several different people at the same time.  Perfect for families or those of you ordering for more than one person… although it’s so simple our individual customers love it too!  To switch from Susan’s Classic List view simply click the button “Switch to Calendar view” in the upper right corner. Using our Calendar view menu is super simple:

                                                                                                                                                                

Create an Account: If you already have an existing account, you can go straight to ordering. If you are creating a new account, click “New Guest” in the top right corner of any page then simply follow the steps and you will be taken through our easy account setup process.  It’ll just take a minute, we promise!

                                                                                                                                                                

Adding additional users:  Kids, Spouses, Parents, anyone you’d like to order for under your account… that’s your additional users.  Add up to seven additional users and set individual preferences for each one to make ordering even easier! Just click “Add User” in the Users tab on your account management page and follow the steps.  Click on the dietary preferences you’d like to apply to each user and click save at the bottom of the page.

Note: If you’d like to add a user at a future time, simply return to your account management page and add a new user.  You can add up to seven additional users in addition to the primary account holder.

                                                                                                                                                               

Ordering: You’re ready to begin ordering!  Now that you’ve set up your account, you can head on over to Susan’s Healthy Gourmet Calendar ordering system and begin ordering your meals. Just click on the “Your Choice” tab found at the top right corner of any page and you’ll be taken to our ordering page.  Remember, Susan’s Classic List view is our default setting so to switch from Classic List view, simply click the button “Switch to Calendar view” in the upper right corner.

  1. Click the day you'd like to begin ordering on the calendar.
  2. Select the user name in the cart for which you would like to order. The menu selections for that user will automatically load with caloric and dietary preferences in place.
  3. Click on your favorite dishes and select your portion from the options.
  4. Click "Add to Cart" and voila! You've just selected your first meal!

 

TIP: Click on the Breakfast, Lunch, Dinner and Snack Tabs to easily switch between different mealtimes.  Keep an eye on your order in your cart to the left.

                                                                                                                                                                

Switching between users:  Ready to begin ordering for your additional users? Just click the name of the user you’d like to begin ordering for in the cart on the left and that user’s menu selections will load with all of their caloric and dietary preferences in place.

                                                                                                                                                               

  1. Checkout: Checking out is as easy as can be!
    1. After reviewing the meals in your “Upcoming Deliveries” Cart, click the “Checkout” button that is found at the bottom.
    2. Select your Checkout Options
    3. Enter your delivery information and select your delivery method or store pickup location.  You can add delivery notes here as well. (i.e. gate codes, leave on porch, etc.)
    4. Enter your payment information
    5. Confirm your order!

                                                                                                                                                              

That’s it! You’ve now successfully placed your meal order and delivery through Susan’s Healthy Gourmet Calendar!  You will receive a confirmation email shortly after you place your order.

Note: Be sure to reference our Quick Tips panel for easy pointers for using the site and also to get help should you have any questions or issues regarding our new ordering systems or menu.