The Chatty Gourmet

We are out of room at our home on Sky Park Circle in Irvine CA! We have been looking for a new place with more room to grow and we have recently found that at 1202 McGaw in Irvine CA. We will miss our home of many years but look forward to the many possibilities that await us at the new location! If you are in the area please stop by to say hi and check out our new home!

For those of you who don't know....our Customer Service Reps here at Susan's Healthy Gourmet have possibly the hardest job. 

They correlate with the drivers and kitchen. They take orders, compliments and complaints(from you and from us!), answer phone's, work Saturdays and have to do crazy mathematical equations to predict the amount of meals the kitchen has to make.     

So how do we make them feel valued while also adding some fun? 

Contests...Contests...Contests with fun rewards. So here are just a few contests, team building excercises and rewards we do at SHG.

The Value Board = Each member picks their 5 top values and then we put down the most popular and vote for which one's we should be doing for our customers. Then we make a big poster of it. Here is our most recent one. Our service words are: Dedication, Laughter, Freedom, Family and Integrity.      

How Many orders will we get?  = We all pick the number of orders we think we will get for that date and whomever wins get to pick from the goody basket. The goody basket has make-up, colorful notebooks or folders, starbucks gift cards and other fun things we know the girls would like.

Turning the Most New Customers = Occassionally throughout the year we have a "How many info calls can you turn into new Custumers" contest. We do it for say a month and half. Then whomever wins this one gets to pick either a) a potluck day where they can tell you what to make out of your "specialty dish closet" or b)they can pick a theme day.

This was our 80's theme day for the last one. Tara, Erin, Casey, Jenn (Top Row) Carissa and Kerry (Middle and Bottom)

   We have plenty of other fun things we do for our girls as well but if you feel like being a better part of their work environment and they've done a great job for you...let us know! Anyone who gets a compliment "randomnly" from a customer gets a quick $20.  

Our 2009 menu will be out in October of 2008! We have added a Diabetic menu as well as continued with our Anti Aging, Kids and Senior menu's. So take a look and start out 2009 right by eating healthy and treating your body to fresh, delicious and delivered meals!  

Susan and I want to welcome you to “The Chatty Gourmet” blog where you get to see and hear from us and our amazing staff here at Susan's Healthy Gourmet. Susan and I have been blessed to be in Business for the past 13 years bringing many "firsts" to you here in Southern California. We cater our menu and Business design to you, our customer, so feel free to comment, give us feedback or just give us a shout...we would love to hear from you!   

— Kerry Anthony

Our Team:
Kacie (#1 customer service gal), Carissa (our Nutritionist) and Jenn (Sales Rep and assistant to Susan)  ... We are so blessed to have all these ladies on our team!