The Chatty Gourmet

"Jack had his appointment today for his monthly IV Chemo and for the first time he got a Batman Band-Aid after they took the IV out! That made his day; he was very proud of it and had to show EVERYONE! The hospital always has regular Band-Aids, but the kids really light up when they get a special kid Band-Aid."

Jack is one of our new friends at CHOC. Jack’s mom sent us the note above along with the great idea to take up a collection of Band-Aids for the kids at CHOC who have to go through the arduous task that is Chemo. When we heard about this great cause, it was a no-brainer for us to run out to the local drug store and buy out the Band-Aid section. These brave little kids need all the fun and happiness that they can get. It is amazing what we take for granted and impossible to think that a Thomas the Train Band-Aid can make all the difference in the world.

For those of you who don't know....our Customer Service Reps here at Susan's Healthy Gourmet have possibly the hardest job. 

They correlate with the drivers and kitchen. They take orders, compliments and complaints(from you and from us!), answer phone's, work Saturdays and have to do crazy mathematical equations to predict the amount of meals the kitchen has to make.     

So how do we make them feel valued while also adding some fun? 

Contests...Contests...Contests with fun rewards. So here are just a few contests, team building excercises and rewards we do at SHG.

The Value Board = Each member picks their 5 top values and then we put down the most popular and vote for which one's we should be doing for our customers. Then we make a big poster of it. Here is our most recent one. Our service words are: Dedication, Laughter, Freedom, Family and Integrity.      

How Many orders will we get?  = We all pick the number of orders we think we will get for that date and whomever wins get to pick from the goody basket. The goody basket has make-up, colorful notebooks or folders, starbucks gift cards and other fun things we know the girls would like.

Turning the Most New Customers = Occassionally throughout the year we have a "How many info calls can you turn into new Custumers" contest. We do it for say a month and half. Then whomever wins this one gets to pick either a) a potluck day where they can tell you what to make out of your "specialty dish closet" or b)they can pick a theme day.

This was our 80's theme day for the last one. Tara, Erin, Casey, Jenn (Top Row) Carissa and Kerry (Middle and Bottom)

   We have plenty of other fun things we do for our girls as well but if you feel like being a better part of their work environment and they've done a great job for you...let us know! Anyone who gets a compliment "randomnly" from a customer gets a quick $20.